Overview
All rates quoted are in Philippine Peso currency.
All rates quoted are inclusive of Service Charge and applicable prevailing government taxes.
Maximum of two (2) children below 11 years old are free-of-charge if sharing room with parents, with no extra bed.
Arrival / Departure Time
- Standard check-in time is 02:00PM
- Standard check-out time is 12:00NN
Early check-in and late check-out policy
- Early Check-in between 5:00AM and 12:00NN, a charge of 50% of room rate per night.
- Early Check-in before 5:00AM, a charge of 100% of room rate per night.
- Late Check-out between 12:01PM and 6:00PM, a charge of 50% of room rate per night.
- Late Check-out after 6:00PM, a charge of 100% of room rate per night.
- Above policy is applicable subject to room availability.
Cancellation and Revision
| Applicable Charges | Year-round except Super Peak Dates | Super Peak Dates |
| 25% of total room charge | 45-30 days prior to check-in date | Non-refundable; payment forfeited |
| 100% of total room charge | 15 days prior to check-in date | Non-refundable; payment forfeited |
- Revisions to include but not limited to room downgrade, decrease in no. of rooms and/or person, shortening of stay, and charge of travel dates.
- Failure to arrive at the resort without prior notice shall be treated as no show. No refund will be made and payments will be forfeited in case of no show.
Need help?
Contact us at reservations@kaaya.com.ph for questions related to refunds and cancellations.